How to Troubleshoot Software
Dear Students, today we will discuss 11 Tips for How to Troubleshoot Software.We live in Digital World of Information and Technology and Software is a program which perform some specific operations for us. Software and Applications are developed to enhance and ease our life.How to Troubleshoot Software - 11 Useful Tips for Students |
Today software is everywhere, your mobile, TV, computer everything runs on software. So if you using a Software and you encounter any problem we recommend you to try these software troubleshooting tips in the order as they're listed below and carefully note the steps you take so that you'll have a good idea of what is causing the problem.
How to Troubleshoot Software - 11 Useful Tips
Follow the given list step by step to troubleshoot Software:
- How to Free up RAM by closing other open programs.
- How to Restart the software.
- How to Shut down and restart your computer.
- How to Use the Internet to find help.
- How to Undo any recent hardware or software changes.
- How to Uninstall the software, then reinstall it.
- How to Look for software patches.
- How to Scan for viruses and malware.
- How to Check for a firewall conflict.
- How to Boot up in Safe Mode.
- How to De-fragment your hard drive.
Trouble Shooting Tip no 1
- How to Free up RAM by closing other open programs.
If you want to find out which open applications might be hogging your RAM, both Windows and Macintosh operating systems (OS) have tools that display this information:
In Windows, hit Ctrl+Alt+Delete, then choose the Start Task Manager option. From the window that appears, click the Processes tab, then click the Memory menu item. This sorts all open processes based on the amount of RAM they're using. You can shut down a runaway process by clicking the End Process button. Before you do that, you may want to do a bit of research on the process to ensure that you don’t accidentally stop a critical process or program.
In Mac OS X, use the Activity Monitor (called the Process Viewer in older versions of OS X). Access the Activity Monitor by going to Applications > Utilities. Once you've called up the Activity Monitor, sort programs based on RAM usage by clicking the column labeled “Real Memory.”
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Software problems can stem from a conflict with other programs or simply from difficulties the software encountered when starting up. Shutting the program down and restarting it can sometimes resolve these issues.
Trouble Shooting Tip no 2
- How to Restart the software.
Software problems can stem from a conflict with other programs or simply from difficulties the software encountered when starting up. Shutting the program down and restarting it can sometimes resolve these issues.
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If restarting the problematic program doesn't resolve the issue, try rebooting your computer. Once the computer has fully restarted, re-launch the application in question and see if the problem has been resolved.
Trouble Shooting Tip no 3
- How to Shut down and restart your computer.
If restarting the problematic program doesn't resolve the issue, try rebooting your computer. Once the computer has fully restarted, re-launch the application in question and see if the problem has been resolved.
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Search for answers: In your search engine query, include the software program name and version, the problem you encountered, and the circumstances under which the problem occurred. If you received a specific error message, enter the exact error message text, along with the name of the application.
Check the vendor's website: Most software vendors provide some form of product help, such as answers to frequently asked questions, product documentation, or user discussion forums.
Trouble Shooting Tip no 4
- How to Use the Internet to find help.
Search for answers: In your search engine query, include the software program name and version, the problem you encountered, and the circumstances under which the problem occurred. If you received a specific error message, enter the exact error message text, along with the name of the application.
Check the vendor's website: Most software vendors provide some form of product help, such as answers to frequently asked questions, product documentation, or user discussion forums.
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Conflicts with other software: Newly installed software may conflict with other software. For example, Symantec Norton Antivirus can conflict with competing antivirus products. So, if you recently installed another antivirus program and Norton Antivirus no longer works correctly, uninstalling the other antivirus product could solve your problem.
Changes to computer settings: Undo any recent changes to your computer's settings, and try launching the software again. For example, the Windows Control Panel includes an option to "Set Program Access and Defaults," which allows you to disable access to certain applications. If you accidentally disable access to a program here, the program may not run.
Conflicts with new or improperly configured hardware, such as scanners and printers. If you've recently connected new hardware to one of your computers, try disconnecting the hardware and see if that corrects the software issue.
Trouble Shooting Tip no 5
- How to Undo any recent hardware or software changes.
Conflicts with other software: Newly installed software may conflict with other software. For example, Symantec Norton Antivirus can conflict with competing antivirus products. So, if you recently installed another antivirus program and Norton Antivirus no longer works correctly, uninstalling the other antivirus product could solve your problem.
Changes to computer settings: Undo any recent changes to your computer's settings, and try launching the software again. For example, the Windows Control Panel includes an option to "Set Program Access and Defaults," which allows you to disable access to certain applications. If you accidentally disable access to a program here, the program may not run.
Conflicts with new or improperly configured hardware, such as scanners and printers. If you've recently connected new hardware to one of your computers, try disconnecting the hardware and see if that corrects the software issue.
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To ensure that all the necessary files are intact, you can completely uninstall the problematic software, then reinstall it. Even if you remove a program using its built-in uninstall wizard (if it includes one), it's still a good idea to check your hard drive's Program Files folder — usually located on the C drive — for any remnants of the program, and delete any files or folders you find.
Before reinstalling, check to see if there's a new version of the program available. The vendor or developer might have introduced bug fixes that address the issue you're having.
Trouble Shooting Tip no 6
- How to Uninstall the software, then reinstall it.
To ensure that all the necessary files are intact, you can completely uninstall the problematic software, then reinstall it. Even if you remove a program using its built-in uninstall wizard (if it includes one), it's still a good idea to check your hard drive's Program Files folder — usually located on the C drive — for any remnants of the program, and delete any files or folders you find.
Before reinstalling, check to see if there's a new version of the program available. The vendor or developer might have introduced bug fixes that address the issue you're having.
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Trouble Shooting Tip no 7
- How to Look for software patches.
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If tips 1 through 8 haven't helped solve your software problem, you may also want to scan the computer using both antivirus and anti-malware tools to find and remove viruses and malware. Use the most thorough scan mode available, and remember to restart your machine if the antivirus or anti-malware programs found any threats.
Firewalls frequently display messages asking whether it should allow a program to run or block it. Therefore, it's possible to accidentally tell the personal firewall to block a program from running. Check the firewall's settings to see if the problematic software was added to the firewall's list of programs to block. If so, change the firewall's settings to allow the software to run, then check to see if you're still having issues with your software.
Most Windows computers allow you to enter Safe Mode by pressing the F8 key as your computer is booting up. On a Mac, enter Safe Mode by pressing the Shift key while your computer boots up (or immediately after it boots up).
Once your computer is in Safe Mode, launch the problematic software and try to replicate the problem you had while your computer was in normal mode. If you don't have the same problem in safe mode, there's a good chance that the issue was caused by your OS or another program, not by the application you are troubleshooting.
Most recent Windows editions — including XP, Vista, and Windows7 — include a built-in fragmentation tool. To launch it, go to Start > All Programs > Accessories > System Tools > Disk Defragmenter. Be aware that defragmenting a hard drive can be time-consuming, so make sure to perform this task when you will be away from your computer for a few hours.
Trouble Shooting Tip no 8
- How to Scan for viruses and malware.
If tips 1 through 8 haven't helped solve your software problem, you may also want to scan the computer using both antivirus and anti-malware tools to find and remove viruses and malware. Use the most thorough scan mode available, and remember to restart your machine if the antivirus or anti-malware programs found any threats.
Trouble Shooting Tip no 9
- How to Check for a firewall conflict.
Firewalls frequently display messages asking whether it should allow a program to run or block it. Therefore, it's possible to accidentally tell the personal firewall to block a program from running. Check the firewall's settings to see if the problematic software was added to the firewall's list of programs to block. If so, change the firewall's settings to allow the software to run, then check to see if you're still having issues with your software.
Trouble Shooting Tip no 10
- How to Boot up in Safe Mode.
Most Windows computers allow you to enter Safe Mode by pressing the F8 key as your computer is booting up. On a Mac, enter Safe Mode by pressing the Shift key while your computer boots up (or immediately after it boots up).
Once your computer is in Safe Mode, launch the problematic software and try to replicate the problem you had while your computer was in normal mode. If you don't have the same problem in safe mode, there's a good chance that the issue was caused by your OS or another program, not by the application you are troubleshooting.
Trouble Shooting Tip no 11
- How to De-fragment your hard drive.
Most recent Windows editions — including XP, Vista, and Windows7 — include a built-in fragmentation tool. To launch it, go to Start > All Programs > Accessories > System Tools > Disk Defragmenter. Be aware that defragmenting a hard drive can be time-consuming, so make sure to perform this task when you will be away from your computer for a few hours.
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